Acd365 Terms and Conditions

These Terms & Conditions ("Terms") constitute a legally binding agreement between acd365 ("we", "us", "the Platform") and you ("user", "member"). acd365 is an online gaming and betting platform operating for users in Bangladesh and other permitted regions. By accessing, browsing, or using any of our services, you agree to be bound by these Terms.

To use acd365's services, you must be of legal age (18 or older) and reside in a jurisdiction where online gaming is not prohibited by law. It is your own responsibility to ensure that using such services is lawful in your location.

Acd365 reserves the right to refuse service to any individual, particularly those who violate these terms or attempt to harm the platform.

To access acd365's services, you must create a personal account. All information provided during registration must be accurate, truthful, and up to date. Opening an account with false or misleading information is a clear violation of these terms.

Account creation requirements:

• Each person is allowed only one account — creating multiple accounts under the same name, email, phone number, or payment method is strictly prohibited.
• Keeping your account password secure is entirely your responsibility — never share it with any third party.
• Your account is for your personal use only — sharing it with anyone else is not permitted.
• Selling, transferring, or renting your account is strictly prohibited.
• Any suspicious login or unauthorized access must be reported to acd365 support immediately.

Acd365 may request additional documents for identity verification at any time. Failure to provide the required documents may result in a temporary or permanent account suspension.

Acd365 is a strictly 18+ platform. Keeping minors away from gaming is one of our highest priorities. By registering, you confirm that you are at least 18 years of age. As part of KYC (Know Your Customer) verification, we may request proof of your age and identity at any time.

Acceptable identity documents:

• National ID Card (NID)
• Passport
• Driving license
• Birth registration certificate (for proof of age)

Withdrawals may be restricted until KYC verification is complete. If age fraud is detected, the account will be immediately suspended and all balances forfeited.

Depositing at acd365 is completely safe and straightforward. You can deposit at any time via Mobile Banking, Nagad, Rocket, or direct bank transfer. Deposits are credited to your account almost instantly.

Important deposit terms:

• Deposits must be made from your own payment method — deposits from third parties are not permitted.
• A minimum deposit amount applies — current limits are as displayed on the platform.
• Deposits made using funds from suspicious or illegal sources will result in account termination and the funds being returned.
• Any deposit-related issues must be reported to support within 24 hours.
• Acd365 strictly adheres to Anti-Money Laundering (AML) policies.

If a deposit is delayed or unsuccessful due to a technical issue, please contact our support team with a screenshot of the payment. Issues are typically resolved within 24 hours.

Withdrawals at acd365 are fully transparent and secure. Once your KYC verification is approved, you can submit a withdrawal request at any time. Payments are generally processed within 1 to 3 hours, though some cases may take up to 3 business days.

Withdrawal conditions:

• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may be held if bonus wagering requirements have not been met.
• Minimum and maximum withdrawal limits apply — current limits are displayed on the platform.
• Withdrawals may be temporarily suspended and reviewed in the case of suspicious transactions.
• If a withdrawal fails due to incorrect account details, the responsibility lies entirely with the user.

Acd365 regularly offers a variety of bonuses and promotional deals — welcome bonuses, reload bonuses, cashback, free spins, and more. Each offer has its own terms and conditions, which are clearly stated on the offer page.

General bonus terms:

• Each bonus has specific wagering requirements — typically you must wager 10–30 times the bonus amount.
• Each bonus may only be used once — attempting to claim the same bonus multiple times will result in account termination.
• Bonus funds cannot be withdrawn directly — they only become withdrawable once wagering requirements are met.
• Bonuses have a set validity period — any unused bonus will be cancelled automatically upon expiry.
• Acd365 reserves the right to modify or cancel any bonus offer at any time.
• If bonus abuse or manipulation is detected, all bonuses and associated winnings will be forfeited.

VIP members receive exclusive bonuses and special offers not available to regular members. To learn more about the VIP program, VIP Page View.

All acd365 members must refrain from the activities listed below. Violations may result in immediate account termination, forfeiture of all balances, and legal action where necessary.

Strictly prohibited:

• Any form of fraud, deception, or manipulation.
• Using bots, automated software, or scripts to play games.
• Creating multiple accounts to take advantage of bonus offers.
• Placing bets with prior knowledge of game outcomes or by exploiting technical errors.
• Using the platform for money laundering or illegal fund transfers.
• Threatening, harassing, or abusing other members.
• Attempting to breach or compromise the platform's security systems.
• Operating an account using a false identity or another person's information.

Acd365 believes gaming should be a source of entertainment — not financial stress or personal hardship. We encourage all our members to play responsibly. Our platform offers a range of self-control tools to help you maintain healthy gaming habits.

Available self-control tools:

• Deposit limits: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Your game will automatically stop once you reach a specified loss amount.
• Session Limits: Limit the amount of time you spend gaming in a single session.
• Self-Exclusion: Exclude yourself from the platform for a set period of time.
• Reality Check: Review your gaming time and win/loss record at set intervals.

If you feel that gaming is having a negative impact on your life, please contact our support team or Responsible Gaming View page.

Acd365 takes the protection of your personal information very seriously. Our detailed policy on how we collect, use, and safeguard your data is available in our Privacy Policydescribed on

Our data policy in brief:

• Your personal information will never be sold to third parties.
• Your data will be used solely for service delivery, identity verification, and compliance with legal obligations.
• All data is encrypted and stored on secure servers.
• Requests to update or delete your personal data can be submitted through our support team.

Any dispute between acd365 and a member will first be referred to our support team for resolution. Most issues can typically be resolved within 72 hours.

Dispute resolution steps:

• Step 1: Submit a support ticket and include a detailed description along with any supporting evidence.
• Step 2: Our team will provide an initial response within 48 hours.
• Step 3: The matter will be escalated to senior management if necessary.
• Step 4: A final decision will be reached by mutual agreement between both parties.

In disputes related to game outcomes, acd365's server logs will serve as the definitive evidence. Compensation may be considered where a technical issue has caused a verifiable loss.

Acd365 always strives to deliver the highest standard of service; however, our liability may be limited in certain circumstances.

• Acd365 is not responsible for any losses caused by internet disconnection or technical interruptions.
• We are not directly liable for issues arising from third-party payment gateways.
• Acd365 is not responsible for unauthorized access to an account resulting from user negligence or security lapses.
• Service may be disrupted during unexpected server outages or scheduled maintenance.

Under all circumstances, acd365's maximum liability shall be limited to the value of the transaction in question.

Acd365 reserves the right to update these Terms & Conditions, in part or in full, at any time. Changes take effect as soon as they are published on the website. For significant changes, members will be notified via their registered email or platform notifications.

Continued use of the platform after any changes are made will be considered your automatic acceptance of the updated terms. We recommend visiting this page regularly.