Data Security

Acd365 Privacy Policy

Your personal data matters to us. acd365 is committed to protecting your privacy. In this document, we clearly explain what data we collect, why we collect it, how we keep it safe, and when we share it.

Last Updated: January 2026
Applicable to: All Members
SSL Encrypted
Our Commitment
Your data is never sold to third parties
Industry-standard SSL encryption in use
Data Used Solely for Service Delivery
Updating or deleting your data upon request
24/7 Data Security Monitoring
256-bit SSL
Fully Encrypted
Secure Servers
Secure Data Storage
GDPR Compliant
Compliant with International Standards
No Data Sales
Not shared with any third parties

Why We Secure?

Acd365 upholds the highest industry standards in personal data protection — at every level.

End-to-End Encryption

Every transaction and data exchange on acd365 is protected by 256-bit SSL encryption. No third party can read your information.

Secure Data Centers

All personal data is stored in secure, internationally certified data centers. Regular backups and 24/7 security monitoring are maintained at all times.

Minimal Data Collection

We only collect information that is strictly necessary to provide our services. We are mindful to avoid collecting data beyond what is needed.

The sale of data is strictly prohibited

Acd365 never sells your personal data to advertisers or third parties. Your information is used solely to serve you.

Your Data, Your Control

You can request to update, view, or delete your data at any time. You have full control over your information.

Legal Compliance

Acd365 strictly adheres to international GDPR standards and local regulations for data protection. Lawful use of your information is always ensured.

Introduction: This Privacy Policy ("Policy") applies to all members who use the acd365 platform. By registering on or using acd365, you agree to be bound by this Policy.
1

What Data We Collect

The acd365 platform collects certain personal information to provide you with secure, high-quality service. We believe data collection should be minimal — only what is genuinely necessary. That is why we are fully transparent about our privacy practices.

Information collected at registration:

  • Full name and date of birth (for age verification)
  • Email address and mobile number
  • Residential address
  • Preferred language and currency

Information collected during KYC verification:

  • Copy of National ID (NID) or passport
  • Proof of address document (utility bill or bank statement)
  • Payment method verification details

Information collected automatically while using the platform:

  • IP address and device type
  • Browser Information & Operating System
  • Login Time & Session Information
  • Gaming activity and transaction history
  • Information collected via cookies and similar tracking technologies
Last Reviewed: January 2026

Data Types & Purposes — At a Glance

Data Type Purpose of Collection Retention Period
Identity Information Account creation and KYC verification 5 years after account closure
Contact Information Support & Notifications For as long as the account remains active
Financial Information Payment Processing & AML As required by legal obligation
Gaming History Responsible Gaming & Dispute Resolution 3 years after account closure
Technical Information Security & Fraud Prevention 12 Months
2

How Your Data Is Used

Acd365 uses your personal data only for specific, legitimate purposes. We never use your information for any other purpose without your consent. Every use of your data has a clear reason behind it and directly contributes to improving your experience.

Primary Use Cases:

  • Account Management: Your data is used to create, manage, and secure your account.
  • Identity Verification: To verify your age and identity during the KYC process.
  • Payment Processing: To process deposits and withdrawals securely.
  • Customer Support: To resolve your issues quickly and provide timely support.
  • Responsible Gaming: To detect unusual gaming patterns and provide appropriate support when needed.
  • Fraud Prevention: To detect suspicious activity and keep the platform secure.
  • Legal Obligations: To comply with Anti-Money Laundering (AML) regulations and other legal requirements.
  • Personalized Experience: To recommend games and offers tailored to your preferences.
Marketing Communications: We may send you promotional emails or messages, but you can opt out at any time. Manage this preference from your account settings.
3

Data Retention & Security

Acd365 stores all your personal data on secure, internationally certified servers. Our data storage systems undergo regular security audits. Only authorized personnel can access your data, and only when strictly necessary.

Our Security Measures:

  • All sensitive data is stored under AES-256 encryption.
  • Regular security reviews and penetration testing.
  • Mandatory privacy training for all staff.
  • Two-factor authentication (2FA) for all admin access.
  • Real-time intrusion detection system.
  • Automated data backups and disaster recovery plan.

Retention periods depend on the type of data and applicable legal requirements. Certain data may be retained for a specified period after account closure due to legal obligations. Once the retention period expires, data is securely deleted.

4

Data Sharing & Third Parties

Acd365 never sells your personal data. In certain situations, information may be shared with trusted third parties — always to improve your experience and always under strict confidentiality agreements.

Circumstances under which data may be shared:

  • Payment Processors: Only the information necessary to process Mobile Banking, Nagad, Rocket, and bank transactions.
  • KYC Verification Provider: With regulator-approved agencies to verify identity and age.
  • Game Providers: Minimal data shared with technology partners solely for game operation.
  • Law Enforcement Agencies: To authorities when required by court order or legal obligation.
  • Audit Body: As required by regulatory authorities to maintain our license.
Third-Party Accountability: All third parties working with acd365 are bound by a strict data processing agreement. They are required to comply with the standards set out in our Privacy Policy.
5

Cookie Policy

Acd365 uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help make our platform run more effectively.

Cookies we use:

  • Essential Cookies: To maintain login sessions and ensure platform security. Without these, the platform will not function properly.
  • Functional Cookies: To remember your preferences (language, theme) and deliver a personalized experience.
  • Analytics Cookies: To analyze site usage and improve our services. All such data is processed in fully anonymized form.
  • Security Cookies: To detect fraud and keep your account secure.

You can manage or delete cookies through your browser settings. However, disabling certain essential cookies may affect your ability to use some features of the platform.

6

Your Rights

You have several important rights over your personal data. acd365 respects these rights and is committed to fulfilling any request within a reasonable timeframe.

Your rights at a glance:

  • Right to Access: You can find out what information we hold about you.
  • Right to Rectification: You may request corrections to any inaccurate or outdated information.
  • Right to Erasure: You may request the deletion of your data under certain circumstances.
  • Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted.
  • Right to Data Portability: You can receive your data in a structured, portable format.
  • Right to Object: You may object to the use of your data for specific purposes.
  • Right to Withdraw Consent: You may withdraw your consent at any time (without affecting the lawfulness of prior processing).
Exercise Your Rights: To exercise any of your rights, please contact our support team. We are committed to responding within 30 business days. Email: [email protected]
7

Child Protection Policy

Acd365 strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal data from minors. Age verification is built into the registration process, and KYC verification is required in any case of doubt.

If we become aware that personal data has been inadvertently collected from a minor, we will immediately delete that data and close the account. Parents or guardians concerned about their child's information are welcome to contact our support team.

8

Security Measures & Data Breaches

Acd365 employs the highest technical and organizational measures to protect your data. Our security team remains vigilant around the clock, ready to respond to any potential threat.

Security Technology:

  • All data transfers are fully encrypted via SSL/TLS protocol.
  • Firewall and DDoS protection measures.
  • Regular third-party security audits.
  • Role-based access controls for staff data access.
  • Automated alerts triggered by suspicious login attempts.

Our Response to Data Breaches:

In the event of a data breach, we will notify the relevant regulatory authority within 72 hours. If the breach poses a high risk to your rights and freedoms, we will inform you directly as soon as possible.

9

Privacy Policy Updates

Acd365 may update this Privacy Policy from time to time. For any significant changes, we will notify you in advance via your registered email or platform notifications. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

We recommend checking this page regularly. The "Last Updated" date at the top of the page will always reflect the most recent revision.

10

Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our data protection team. We are committed to responding to all inquiries promptly and carefully.

Data Protection Team: [email protected]
Response time: within 3 business days. For urgent matters, within 24 hours.

Before Contacting Us FAQ Page You may find answers to many common questions there. If your issue remains unresolved, our support team is always here to help.

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